Conflict Management
€690.00 excl. VAT
Training Description
Fundamentals
- Conflict definition
- Causes of conflict
- The organisation as conflict potential
- Conflict management strategies
- The conflict style test
Conflict Analysis
- Conflict analysis
- Conflict clarification versus conflict resolution
- Exercise Conflict Analysis
- Exercise Conflict Analysis – Case “Dangerous Talk in the Office”
- Online Coaching I
- Tools of conflict analysis:
- Conflict Diagram
- Conflict Atlas
- Conflict Arena
- Conflict Goals
- Conflict Escalation
- Exercise Escalation Levels
- Exercise Conflict Analysis and Discussion
- Planning: Case “The Market Belongs to Me”
- Online Coaching II
- Questions for conflict analysis
Conflict Management
- Working with contentious issues
- Frustration matrix
- Exercise Identifying Issues of Contention:
- The case of the “Internet”
- Exercise Conducting Conflict Clarification Talks: The case “The market is mine”
- Online Coaching III
- Phases of a conflict discussion
Different approaches to dealing with conflicts
- Analytical approach to conflict transformation
- A solution-focused approach to conflict transformation
- Miracle question
- Scaling question
- Exercise Solution-Focused Conflict Transformation – The Case: “One Hundred Percent is Never Enough”.
- Quiz
- Online Coaching IV
- Literature
